Online Returns

We offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 10 days after the delivery of your Order, free of charge.

General Conditions Applicable to Returns

• Items must be unaltered, unused, and in full sellable condition (same condition in which they were received from us or our agents).
• Items must be in original packaging with all the labels, tags, and instructions intact. Authenticity cards, where provided, should also be returned.
• Returns must be accompanied by the original Order confirmation.
• Earrings, Nose pins, and Anklets cannot be returned.

Returns Process

Items can be returned by arranging collection from your delivery address in India by following the steps below:

Refund Process

Refunds will only be processed after the returned items have been approved. Upon approval:

• The full approved refund amount will be credited to the customer's DKRAJ account and can be utilized for future purchases on DKRAJ only.
• The approved refund amount will not be paid in cash or transferred to the customer’s bank account.
• Store credit is valid for a lifetime without any expiry date.

Damaged Goods and Incorrectly Fulfilled Orders

• If you receive an item that is damaged or not the product you ordered, the item needs to be returned back to the delivery agent at the time of delivery itself.
• If unavailable at delivery, inform us within 2 days with proof for refund eligibility.
• Refunds exclude original delivery charges, cash-handling fees, taxes, and duties. Replacements may be available depending on stock.

Non-Returnable Items

Earrings, Nose pins, and Anklets cannot be returned.

Gifted Items

Gifted items and items in gift orders can only be returned with a refund in the form of DKRAJ store credit to the purchaser of the gift.

Pre-Order Items

Returns are available within 10 days of receiving the order. All refunds for any pre-order items will be refunded as store credit only. Please contact our Customer Service team for questions or concerns.

Exchanges

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

Customer Support

We pride ourselves on the highest quality, luxury products at DKRAJ. If your product is damaged or has a fault, please contact our customer care team from 9am-6pm at +91-9591791000 (charges may apply) or email us at contact@dkraj.com.